Returns & Refunds Policy

I want you to love your REBELJONES order, and I always do my best to ensure everything arrives safely and exactly as expected.

Damaged, Incorrect, or Missing Items

Please check your order as soon as it arrives.

If there is an issue with your order, such as a damaged, incorrect, or missing item, please contact me within 7 days of delivery and include clear photos of the issue where possible.

I would really appreciate the opportunity to resolve any problems before a review is left, as I genuinely care about my customers' experiences and would love the chance to make things right.

If your order has arrived damaged, contains the wrong item, or is missing an item, I will happily arrange a replacement or send the missing item at no additional cost to you.

Change of Mind Returns

If you have changed your mind and would like to return an item, that's absolutely fine.

To be eligible for a return:

The item must be unused and in its original condition.
You must contact me within 14 days of receiving your order to request a return.

Please note:

Return shipping costs are the responsibility of the customer.
Any loss or damage that occurs during the return journey is the responsibility of the customer.
Refunds will be processed once the returned item has been received and inspected.